Shipping policy

1. Shipping Rates and Options

  1. Standard Shipping:

    • Cost: Calculated at checkout based on order weight, dimensions, and delivery location.
    • Delivery Time: Estimated 5-7 business days.

  2. Expedited Shipping:

    • Cost: Additional fees apply, calculated at checkout.
    • Delivery Time: Estimated 2-3 business days.

  3. Overnight Shipping:

    • Cost: Additional fees apply, calculated at checkout.
    • Delivery Time: Orders placed by 1 PM (local time) will arrive the next business day.

Note: Shipping times may vary during peak seasons or due to factors beyond our control, such as weather disruptions.

2. Order Processing Time

Orders are processed within 1-2 business days of purchase. Orders placed on weekends or holidays will be processed on the next business day. Once processed, orders are handed over to the carrier, and you will receive a confirmation email with tracking information.

3. Shipping Restrictions

We currently only ship within the United States. Unfortunately, we do not ship to PO boxes, APO/FPO addresses, or internationally at this time.

4. Tracking and Delivery

Once your order has shipped, you will receive a confirmation email with tracking information to monitor your package’s journey. Please note that tracking updates may vary by carrier and may not be immediately available.

5. Delays and Issues

We strive to deliver on time; however, unforeseen delays can occur. Midwest Adventure Outfitters is not responsible for delays caused by carriers, weather, or other events outside our control. If your order is significantly delayed, please contact us at [email address] so we can investigate.

6. Lost or Damaged Packages

  1. Lost Packages:
    If your package does not arrive within the estimated delivery time and tracking shows it as delivered, please contact us at [email address]. We will work with the carrier to resolve the issue.

  2. Damaged Packages:
    If your package arrives damaged, please retain all packaging and contact us immediately at [email address] with photos of the damage. We will provide further instructions and work with you on a suitable solution.