Refund policy

1. Returns

  1. Eligibility: 
    To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Certain items, such as perishable goods, personalized items, or sale items, may not be eligible for return (see “Non-Returnable Items” below).

  2. Return Period:
    Returns are accepted within 30 days of purchase. If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.

  3. Return Process:
    To initiate a return, please contact us at benji@midwestadventureoutfitters.com with your order number and reason for return. Once we confirm your eligibility, you will receive instructions on how to return the item.

  4. Return Shipping:
    Customers are responsible for paying the shipping costs associated with returning items, unless the return is due to an error on our part or a defective product. Shipping costs are non-refundable.

2. Refunds

  1. Processing Refunds:
    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-10 business days. Processing times may vary depending on your card issuer’s policies.

  2. Partial Refunds:
    In some cases, only partial refunds may be granted, such as items that are returned more than 30 days after delivery, are damaged, or have missing parts not due to our error.

  3. Late or Missing Refunds:
    If you haven’t received your refund within the expected timeframe, please first check with your bank or card issuer. If you still need assistance, contact us at [email address].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address].

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Perishable goods (if applicable)
  • Downloadable software or digital products
  • Personalized items or items marked as final sale

5. Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

6. Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us at:

  • Phone: (417) 838-9167
  • Address:101 Hendricks Rd, Crocker, MO 65452-8105